Terms and Conditions

1.Services Provided

Express Chotu provides Indian physical addresses for customers who wish to shop in India.

2.Registration and Account

a. Customers must register for an account with Express Chotu to use our services.

b. Customers are responsible for maintaining the confidentiality of their account information and password.

c. Any unauthorized use of a customer's account should be reported immediately to Express Chotu.

3.Shipping and Delivery

a. Express Chotu will receive packages on behalf of the customer at the provided Indian address.

b. Express Chotu will then forward the packages to the customer’s designated address.

c. Shipping fees, duties, and taxes are the responsibility of the customer.

d. Delivery times may vary depending on the destination and shipping method. Express Chotu is not responsible for any delays caused by shipping carriers or customs.

e. Customers will receive tracking information for their shipments.

4.Payment

a. Payment for services must be made in advance.

b. Accepted payment methods include credit/debit cards, net banking, and other online payment options.

c. All fees are non-refundable unless otherwise stated.

5.Liability

a. Express Chotu is not liable for any damages or losses incurred during shipping.

b. Customers are encouraged to purchase insurance for their shipments.

c. Express Chotu is not responsible for any delays caused by natural disasters, customs, or other uncontrollable events.

6.Prohibited Items

a. The customer must comply with all laws and regulations regarding the shipment of prohibited items.

b. Express Chotu reserves the right to refuse the shipment of any prohibited items.

c. A list of prohibited items is available on the Express Chotu website. It is the customer’s responsibility to review this list before shipping any items.

7.Returns and Refunds

a. Returns and refunds are subject to the policies of the original seller.

b. Express Chotu will assist in coordinating returns but is not responsible for refunding the purchase price.

c. Any additional shipping fees for returns are the responsibility of the customer.

8.Privacy Policy

a. Customer information will be used in accordance with Express Chotu's Privacy Policy, which is available on our website.

b. Express Chotu will not share customer information with third parties without the customer’s consent, except as required by law.

9.Termination
a. Express Chotu reserves the right to terminate services for any customer who violates these terms and conditions.

b. Upon termination, any outstanding fees must be paid immediately.

10.Governing Law
These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Hyderabad, Telangana.

11.Amendments
a. Express Chotu reserves the right to amend these terms and conditions at any time.

b. Customers will be notified of any changes via email or through our website.

c. Continued use of the services after any such changes will constitute the customer’s acceptance of the new terms.

12.Customer Responsibilities
a. Customers are responsible for ensuring the accuracy of the shipping address and other details provided to Express Chotu.

b. Customers must ensure that all packages comply with the laws and regulations of the destination country.

13.Package Handling and Storage
a. Express Chotu will handle all packages with care and diligence.
b. Express Chotu will provide short-term storage for packages at no additional cost. Long-term storage may incur additional fees.

14.Communication
a. All communications regarding shipments, payments, and other matters should be directed to Express Chotu via the provided contact information.

b. Express Chotu will communicate with customers primarily through email.

15.Indemnificationa
Customers agree to indemnify and hold Express Chotu harmless from any claims, damages, losses, liabilities, and expenses arising out of or in connection with their use of the services.

16.Force Majeure

Express Chotu will not be liable for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, war, strikes, and other force majeure events.